Shipping, Returns & Refunds

We want you to feel confident shopping with us. Here's everything you need to know about getting your order, and what to do if something's not quite right.

Shipping Information

We process orders as quickly as possible so you can start enjoying your curls sooner.

Shipping Rates

Canada

$8.00 CAD

Flat rate shipping

United States

$8.00 USD

Flat rate shipping

Free shipping on orders of $100 or more (after discounts) within Canada and the United States.

Estimated Delivery Times

Region Carrier Processing Transit
Canada Canpar, Canada Post & regional carriers 1–2 business days 2–5 business days
Canada
(P.O. Boxes & Rural Routes)		 Canada Post 1–2 business days 3–10 business days
United States Various carriers 1–2 business days 2–5 business days

Delivery times are estimates only and may vary due to weather, holidays, customs processing, or carrier delays.

Shipping Notes

  • Orders are processed on business days only (Monday–Friday), excluding statutory holidays.
  • Orders placed on Friday, Saturday, or Sunday begin processing the next business day.
  • Please make sure your shipping address is complete and accurate, including apartment, suite, or unit numbers.
  • Once an order has shipped, address changes must be requested directly through the shipping carrier whenever possible.

Tracking Your Order

Once your order has shipped, you'll receive a shipping confirmation email with tracking information.

If your tracking shows delivered but you haven't received your package, please contact the shipping carrier directly to begin an investigation. While we're always happy to help where we can, Curl Keeper can't accept responsibility for packages the carrier has confirmed as delivered.

If your order hasn't arrived within 14 days of the expected delivery date, please reach out through our Contact Us page. Reporting concerns promptly helps us investigate with the carrier and find the best resolution — claims submitted after this window may be harder to resolve and may not be eligible for replacement or reimbursement.

Returns

We proudly offer a 45-day money-back guarantee on products purchased directly from curlkeeper.com.

How to Start a Return

1 Visit our Contact Us page and select "Customer Product Return" from the dropdown menu.
2 Include your full name, order number, and the reason for your return.
3 Our Customer Care team will review your request and send you return instructions.

Return Eligibility

  • Return requests must be submitted within 45 days of receiving your order.
  • Products returned after 45 days are not eligible for a refund.
  • Return shipping costs are the customer's responsibility and are non-refundable.
  • Please send returns only to the address provided by our Customer Care team — not the shipping address on your original package.

Refunds

Once your return has been received and inspected, your refund will be processed to your original method of payment. Refunds include the purchase price of the returned products, less any original shipping charges, where applicable. You'll receive an email confirmation once your refund has been processed.

Purchases from Other Retailers

We can only process returns and refunds for products purchased directly from curlkeeper.com. If your purchase was made through another retailer, salon, distributor, marketplace, Amazon, or the Curly Hair Institute, please contact the original place of purchase regarding their return policy.

International Returns

If you're returning products from outside Canada, please use the return address provided by our Customer Care team.

To help avoid customs delays or unnecessary import charges, please clearly mark the outside of your package: "Gift with No Value"

Non-Returnable Items

The following items are considered final sale and are not eligible for return or refund:

  • E-Gift Cards